By signing a service level agreement, you pay a fixed amount per month for unlimited number of call outs.
This implies that Hambisana need to ensure a fully stable working network to achieve an economy of scale.
By standarding your infrastructure and loading our monitoring application, we actively monitor and maintain your network.

Remote Support and telefonic support also forms a key component of our service. Over 90% of all problems can be resolved remotely. This cuts down on the time to reach a user and problems are resolved much faster.

SLA Cost Calculation:
Our standard SLA is calculated using our hourly rate of R450 and by asuming every user will need one hour and each server 2 hours per month to be supported. So if you have a small 20 user network, the cost for this network will be R450 * 20 + R450 x 2 = R9 900.

Some conditions will allow negotions on the monthly cost, these include:

• The age of the infrastucture
• The type of infrastructure that needs to be supported
• The type of business operations; ie. if only basic applications are used, the level of support might be less intense.

As a business owner or director, focusing on managing and supporting your IT infrastructure is not your core business practice, yet you are heavily reliant on the IT infrastructure of your business as it has become the foundation on which companies build their processes and procedures to optimize their core business. At Hambisana Consulting, our core business is our clients’ IT infrastructure! With the right tools, know-how and people, we’ll give your SME that corporate feel - whether you have three or three hundred employees.

Through partnerships we are able to provide services in all the metropolitan areas throughout South Africa. Our remote support capabilities, enhanced by our call logging and monitoring software (Insite) enables us to provide high quality services to our clients, some of whom are based in Russia, Oman, India and the United States.

From Centurion, we also provide customers with a weekly backup run where we physically swop backup-devices and store it in a fire resistant vault. These IT Support Services include areas like Centurion, Brooklyn, Rivonia, Blackheath and most of Tshwane and the rest of Gauteng.